I’m a technical professional transitioning toward Solutions Engineering and SaaS Integration / Solution Architecture.

My background is in API troubleshooting, technical escalations, and data investigation within SaaS environments. I work across engineering, product, and customer-facing teams to diagnose complex issues, validate system behaviour, and drive resolution—especially where problems span APIs, data pipelines, and configuration.

I’m currently upskilling in backend engineering and cloud fundamentals to strengthen my ability to design and deliver scalable integration solutions.

• API troubleshooting & integration support

  • Investigated issues across REST-style endpoints (requests/responses, status codes, payload structure)
  • Reproduced customer issues, isolated variables, and documented steps for engineering handoff
  • Validated behaviour using logs, request traces, and environment comparisons

• Data discrepancy investigation (SQL-driven)

  • Queried and reconciled datasets to identify mismatches across sources of truth
  • Performed root-cause analysis for reporting/analytics inconsistencies
  • Communicated findings clearly with supporting evidence and remediation options

• Escalation ownership & cross-functional delivery

  • Managed technical escalations end-to-end: triage → investigation → resolution → prevention
  • Translated ambiguous symptoms into actionable engineering hypotheses
  • Produced structured updates, timelines, and impact summaries for stakeholders

• SaaS configuration & environment-level troubleshooting

  • Supported integration workflows affected by configuration, permissions, or deployment differences
  • Identified failure points across system boundaries (client setup vs platform behaviour)

• Debugging mindset: hypothesis → isolate → validate → document
• Strong foundations in HTTP + API integration patterns
• SQL-based investigation for data correctness and reconciliation
• Clear technical communication across customers, support, and engineering teams
• Ownership under pressure (prioritisation, escalation management, stakeholder updates)

To move into Solutions Engineer / Integration / Solutions Architect roles, I’m actively building depth in:

• Backend development (Python)

  • Designing clean APIs, request validation, error handling
  • Testing fundamentals and maintainable code structure

• Integration patterns

  • Webhooks, event-driven workflows, retries, idempotency
  • Authentication concepts: API keys, JWT, OAuth2 fundamentals

• Cloud & delivery fundamentals

  • IAM concepts, networking basics, deployment workflows
  • Observability: logs/metrics basics and practical troubleshooting patterns

• Architecture thinking

  • Tradeoffs, failure modes, reliability patterns, clear documentation

I’m working toward roles such as:

• Solutions Engineer
• SaaS Integration Engineer
• Solutions Architect

My goal is to design and deliver integration architectures that are secure, reliable, and scalable, while bridging customer requirements with engineering realities.

• REST APIs, webhook workflows, event processing concepts
• Auth & identity fundamentals (OAuth concepts, JWT)
• SQL investigation and data validation
• Cloud infrastructure fundamentals (networking, IAM, deployment)
• System design fundamentals and reliability patterns

I’m documenting my learning journey and building integration-focused projects to develop stronger architectural and delivery capabilities.