LHC 4.71 refuse chat issue

[PeopleInside]

Hi,
I updated LHC to version 4.71 then I received a chat that was in the queue waiting to be accepted buy I refused the chat using the redirection to contact for button.

This cause the chat to be white and unusable.

I'm not able to actually replicate in the LHC Demo as I can also see the version installed is 4.70.

I hope you can know what can be the issue and I hope the issue can be reproduced in the demo or you can give some advice.
In the past reject a chat from the web interface, never cause a white chat widget and a broken chat.

Even refresh the page never help to see back the widget.
What was expected is visitor get redirected to the offline form.
What happen: a white widget is showed

[remdex]

Sorry, for me all works as in demo also.

[PeopleInside]

Thank you for the reply Remdex and for the update to the demo.
I tried to remove all my custom CSS to the chat widget but this doesn't help.
I tried to rename the customtheme folder to customtheme-off but issue still persist.
I checked the developer console when the issue occur and cannot find particular errors.

When the chat is offline the offline form is correctly showed.

Only the redirection create this blank page.

In the server error log I can see the following

AH01071: Got error 'PHP message: PHP Warning: Undefined array key "log_routing" in [.../livechat/modules/lhwidgetrestapi/submitonline.php]

Any idea?

Thank you.

This warning seems the cause of the issue as this is the only error log I can see when try to reproduce in real time the error.
PHP 8.4

[remdex]

Perhaps you have not configured just offline form in start chat form settings :) This warning has nothing to do with you issue

[PeopleInside]

Unfortunately is all active as always since I use this since long time.

The redirect to survey work. Only the redirect to the offline form is not working.
This affect also the redirect when chatting, not only when refusing chat.

[remdex]

Pull from master branch and should be fine :)
63549b7

[PeopleInside]

IT Works, thank you!
I don't know how you was able to reproduce, why on my chat was not working on the demo was working.
I was a bit desperate but you found how to resolve.

Thank you!

Updated and works! ❤️